Terms and Conditions
Introduction
Welcome to our website. By filling out any forms on our site or interacting with us through platforms such as Facebook and Instagram, you agree to the following Terms and Conditions and acknowledge our Privacy Policy. These Terms outline how we may collect, use, and communicate with you regarding your submitted information.
Consent to Receive SMS Messages
By submitting your information through our forms, you consent to receive SMS communications from our business. These communications may include reminders for appointments, follow-ups on free quotes to see if you would like to move forward, payment reminders, and notifications such as "we’re on our way to your home." Customers can also communicate with us via SMS, and we will respond accordingly.
Message Frequency and Cost
Message frequency may vary depending on the nature of our communication with you. Please note that message and data rates may apply for any SMS messages sent to you from us and to us from you. For questions regarding your text or data plan, please contact your wireless provider.
Opt-Out Instructions
You may cancel the SMS service at any time. To unsubscribe, simply text “STOP” to our shortcode. Upon receiving your "STOP" request, we will send a final confirmation SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. Should you wish to rejoin, you may sign up again as you initially did, and we will resume sending SMS communications to you.
Help and Support
If you experience issues with the SMS service, you can reply with the keyword “HELP” for assistance. Alternatively, you may reach out to us directly at support@theauroralights.com or call us at 832-554-6868.
Use of Information
The information you provide is used solely to contact you regarding our services and provide you with the requested information. We do not sell, share, or disclose your information to any third parties.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Privacy Policy
For details on how we collect, store, and protect your information, please refer to our Privacy Policy: [link to privacy policy].
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be reflected on this page, and your continued use of our website and services indicates your acceptance of the updated Terms.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
Email: support@theauroralights.com
Phone: 832-554-6868